​​

As a member of the TECH-NET Professional program we agree to:

​

Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

​

Offer customers a price estimate for work to be performed.

​

Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

​

Make every effort to keep the customer informed about appointments and completion deadlines.

​

Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts.

​

Replaced parts may be inspected upon request.

​

Furnish or post copies of any warranties covering parts or service. Use quality Auto Parts, guaranteed coast to coast.

​

Provide and honor all manufacturer warranties.

​

Exercise reasonable care for the customer's property while it is being serviced.

​

Make every effort to fix the customer's vehicle right the "first time".

​

Maintain a system for fair settlement of customer's complaints.

​

Cooperate with established consumer complaint mediation activities.

​

Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.